10 AI Email Automation Tools for Small Businesses

Key Highlights

• Discover ten top AI email marketing tools. These tools help small businesses improve their email campaigns.
• See how AI automation capabilities help you personalize every email. This can raise your engagement and open rates.
• Learn about the difference between new AI-driven platforms and old rule-based automation systems.
• Find easy best practices for good segmentation, content personalization, and send-time optimization.
• Get tips on how to choose the right platform. Look at features, how it fits with your setup, cost, and ease of use.
• Get advice for solving common problems so your email marketing campaigns do well every time.

Introduction

Many companies say they use email automation. But the truth is, they still do a lot of things by hand. This can make them miss leads and lose chances to grow their email marketing. New email automation tools use artificial intelligence to fix this problem. These tools do a lot more than just send emails on a set time. The AI helps you plan and manage your email marketing campaigns for you. It helps you send better and more personal messages that get your audience’s attention.

Using artificial intelligence in email marketing can help you save time. You will not need a big team or a tough setup. These platforms help you work smarter and make your marketing campaigns get better results.

10 AI Email Automation Tools for Small Businesses: Features and Use Cases

Choosing the right email marketing software can make a big difference for you and your work. The best email marketing platforms come with an easy-to-use automation builder. This helps you set up tasks that improve the customer experience. You can use it to personalize product recommendations and help with lead generation. These tools have what you need to help your email marketing grow and do well.

Here, we talk about ten top AI tools. Every tool has its own good points. You may want one if you need easy newsletters. You may pick another for smart e-commerce actions. Some work well with many channels for your campaigns. This review will help you find the right tool for your business needs.

1. MailerLite – AI-Powered Segmentation and Automated Workflows

MailerLite is a simple and clean tool that is great for content creators and small businesses. The platform is easy to use, which makes it a good choice for people who want to get started without much trouble. Its key features include an AI-powered subject line tool and smart automation that help you work with your email list. You can use these tools without spending a lot of time learning how. As we look to 2026, tools like MailerLite that make hard tasks easy will still be very important.

The platform does well with AI-powered segmentation. It puts your subscribers into groups by looking at how they act. You can use its auto-segmentation tools to send them messages that match what they do. It is also easy to set up automations for welcoming new people or selling digital items.

With an advanced plan that does not cost a lot, you get a custom HTML editor, an AI writing helper, and better ways to automate tasks. This helps MailerLite be a good choice for any business. You can begin your email marketing in a simple way, but as you grow, you can do more. It is easy to start with the basics and increase your email marketing efforts over time.

2. ActiveCampaign – Personalization and Predictive Sending with AI

ActiveCampaign is a strong marketing automation platform. Many email marketers like it for how well it can use customer data to send the right message. You can set up very good workflows that do things based on what people do, like visit your website, click on emails, or buy things. This helps teams who want more than simple email sends. ActiveCampaign helps you work with marketing automation on a new level.

The platform uses AI to help choose the best time to send an email to each person. This way, people are more likely to read and interact with the email content. AI also makes messages feel more personal. It does this by showing different messages to different groups of people, all within the same email. With this, every subscriber gets information that fits them.

ActiveCampaign has a visual automation builder that makes it easy to track what customers do with email and SMS. You can link what people do to your CRM. This helps you use the automation builder to give each customer a better experience. It also helps you guide leads in a good way.

3. Brevo – Smart Scheduling and Behavior-Based Campaigns

Brevo, which used to be Sendinblue, is an email marketing tool with many features. You can send emails, SMS, and WhatsApp messages with this tool. The price you pay depends on how many emails you send—not how many contacts you have. This can be a good thing for growing businesses because it helps keep costs low. Brevo also gives you AI help with subject lines and content, which can make email marketing campaigns much easier to plan.

Yes, Brevo’s AI can help you send emails based on user behavior and how much users interact. The smart scheduling tool uses AI to find the best time to send a message to each contact. This helps get better open rates. It also means you do not have to guess when to send your campaigns—for a better outcome.

With its strong engagement tracking, you can set up workflows. These workflows start by themselves when someone does a certain action. This lets you build behavior-based campaigns that feel on time and matter to people. It helps make your campaigns do better without you having to watch them all the time.

4. Omnisend – Multi-Channel Automation Including SMS

Omnisend is a marketing automation platform made for e-commerce businesses. It does more than other email automation tools. Omnisend brings email, SMS marketing, and push notifications together in one place. This helps you keep all your messages connected and makes sure they are the same across every channel.

For email marketers who work in e-commerce, Omnisend gives you strong tools with built-in workflows. One of the best things about this tool is how it deals with cart emails. If someone leaves a cart without buying, the system will send an email to remind them. If they do not read or answer that email, it will send an SMS message next.

Many AI email marketing tools can now work with SMS. Omnisend is one of the top choices for this. It does a good job with many channels. This helps people reach more customers.

• There are smart e-commerce workflows that help with cart recovery and post-purchase follow-ups.
• You get segmentation that looks at customer behavior, what the customer wants, and what they bought before.
• A dynamic product picker comes in, which adds the right items into your messages on its own.

5. HubSpot – CRM Integration and AI Email Segmentation

HubSpot is a platform where email marketing and a strong CRM come together in one system. With this close integration, you can use customer data to personalize your marketing efforts. You can set up workflows and sort your audience by how they act or where they are in their journey with you.

AI email automation platforms like HubSpot work with CRM systems. They use data from the CRM to help run better campaigns. For example, HubSpot’s AI can read things like contact details and what people did before. Then, it can make different lists for email segmentation so your emails reach the right people. This means your messages will feel right for each person who gets them.

Its automation capabilities help with lead scoring and sending prospects to your sales team, so you do not need to do these tasks by hand. HubSpot also uses AI tools to create subject lines and write email copy. With these features, you can manage the whole customer journey in one dashboard. This makes HubSpot a good choice when it comes to small business technology.

6. Klaviyo – Audience Insights and Dynamic Content Automation

Klaviyo is a top email marketing platform for online stores. It connects well with sites like Shopify and WooCommerce. The platform uses smart AI to give you helpful information about your customers’ behavior. It can tell you things like when someone might stop buying or when they could make their next order. This makes it easy to set up automatic emails that match what your customers may want or do soon.

Get more from your email marketing by understanding customer behavior better with Klaviyo.

AI-driven email campaigns from Klaviyo help boost the number of people who open and click your emails. They do this by creating very personal experiences for each user. The platform uses dynamic content to show different products to people, depending on what they looked at before, what they bought in the past, or the value in their cart. This way, each email feels more special, and people are more likely to read and act on it.

Klaviyo does more than just predictive analytics and lead scoring. The tool has smart forms that can target people who visit your website, based on what they plan to do. Klaviyo takes data and uses it to create personal ways to connect with people. This helps e-commerce brands grow strong ties with their customers. It also helps drive higher conversion rates.

7. GetResponse – AI-Driven List Management and Performance Analytics

GetResponse is not just an email tool. It is a full marketing platform with many features. The platform has a landing page builder, tools for webinars, and sales funnels. For small teams, having all these tools in one place helps save time. It also makes it easier to run marketing campaigns. The AI-powered features help the team get better results and make the campaigns work well.

When you want an AI email marketing platform, you should look for features you get in GetResponse. This AI tool helps you with subject lines and can tell you the best time to send your emails. It can even write campaign messages for you. The AI tool also lets you manage your list well in email marketing. It can find and sort users, so your audience stays active and up to date.

The platform gives you strong tools to check performance. You can track conversion rates and see how users interact with your website in detail. Automation triggers let you respond to clicks, purchases, or other events on your website. This makes it easy to follow up with leads and keep in touch with them, all without you doing the work by hand.

8. Drip – E-commerce Personalization and Behavior Triggers

Drip is one of the top ai email marketing tools made for e-commerce stores. It is very good at email marketing that uses customer behavior. Drip helps you set up messages that go out when people look at products, add to their cart, or buy something. This makes it a good choice for brands that sell straight to buyers and want to send the right message at the right time.

One good example of an AI-powered email campaign is an abandoned cart series set up with Drip. The system sends a reminder when someone leaves items behind. It uses product suggestions that match what the user was looking at. It can also send a message to people who have not bought anything in some time. It uses what they bought before to recommend other product suggestions and helps bring them back.

Drip has a visual workflow builder. This lets you see the whole customer journey at one time. With advanced segmentation and product recommendations in emails, you can make each message more personal. This will help you get more people to buy. Drip also uses behavior triggers, which makes it a strong tool for e-commerce personalization.

9. Sender – Automated Transactional Emails and Engagement Tracking

Sender is a simple tool that does not take up much space. It has a good starter plan, so it is easy for small businesses and people new to email automation to use. With Sender, you can send newsletters and automatic emails, like order updates or password reset emails, with less work. It also has AI tools that help make things better, like scoring subject lines.

As you start planning for 2026, look for the best tools for automated email campaigns. The top ones will be simple to use and smart, like Sender. The tool offers ease of use, so you can set up your campaigns without stress. It tracks how your readers open and read your emails. Also, with built-in email validation, you can make sure your email lists stay clean. This will help your emails reach inboxes more often.

Sender may not have the most advanced features when you look at bigger services. But, it gives you all you need to do good email marketing. If you move to the professional plan, you get things like animated countdown timers and new ways to set up actions. This helps you see a clear way to grow as your needs change.

10. Benchmark Email – Real-Time Reporting and Smart Templates

Benchmark Email is a tool that helps you make emails easier. It gives you strong ways to look at your results. The main thing people want from an AI tool is for it to be easy to use. Benchmark makes this easy with a drag-and-drop editor that is simple to get. You also get smart templates that help you make emails that look good. This means you can set up a good-looking email fast.

The platform gives you real-time reports. You will see how your campaign is doing right away. This lets you change your marketing strategy fast. With these insights, you can follow best practices and make choices based on data. It will help you get more opens, clicks, and conversions. A lot of users try the free trial first to see what the platform can do.

For small businesses, it is important to have tools that make hard tasks easy. Benchmark Email’s AI helps with list segmentation and A/B testing. This makes sure your messages get to the right people and have the best content. Because of its ease of use and smart features, this is a good choice for small businesses.

Key Advantages of AI Email Automation Tools for Small Businesses

Using artificial intelligence in your email marketing can give you a strong edge over others. The automation capabilities that come with AI help with repetitive tasks. This lets you use your time and energy on bigger things, like planning and coming up with fresh ideas. You can have more effective campaigns with your team and budget as they are. This makes your email marketing efforts go further.

These tools go through a lot of data to make content fit each person. They also pick the best time to send out messages. In addition, they help split up different groups of people much better than any person could do alone. This helps lead to higher engagement. You also get better conversion rates. With this, you can understand your customers even more.

Improved Open and Click-Through Rates with AI Optimization

AI-powered campaigns can help boost open rates and click-through rates. This is because AI technology can look at past results to see what works best. It picks the best subject lines, the best content, and the best time to send for each group of people. By using this method, your emails have a better chance to be opened and read by people.

For example, AI tools can help with A/B testing on a big level. They look for the email parts that work best. Instead of testing one thing at a time, the AI can try out many combinations at once. This helps speed up learning and can make conversion rates get better faster. Key optimization areas include:

• Predictive Sending: This means sending emails when each person is most likely to read them.
• Subject Line Generation: This is about making strong subject lines using examples that do well.

In the end, this ongoing process helps your campaigns to keep getting better. The AI takes care of the hard work. You can then send emails that work well and connect with people. This helps you get better results.

Enhanced Personalization for Diverse Audience Segments

One of the best things about AI in email marketing is that it can give real personalization to lots of people at once. You do not have to send one basic message to all. AI looks at user behavior and data to change the email content for each subscriber. It can do this even when there are different kinds of people in your audience.

AI makes it easy to personalize content with dynamic content blocks. In an e-commerce store, this can help you show product recommendations that match each user. When you send one email, it will show sneakers to people who looked at sneakers. But, if someone checked out makeup before, they will get beauty products in the same email campaign. This way, everyone sees what they like the most.

This is more than just adding a first name. The AI can change offers, images, and call-to-action messages to fit what each user likes and where they are in their journey. With this deep personalization, your emails feel like you are talking to each person one-on-one. This helps build a stronger bond with customers and gets more people to interact with your emails.

Time-Saving Automation Versus Manual Campaigns

The biggest benefit of using AI email marketing tools is the time you save. If you use normal email marketing, you have to split lists by hand, set up every email, and check the results by yourself. When you use AI email marketing tools, they do these jobs for you. This means you get the same work done with a lot less effort.

AI platforms help you set up automated workflows for marketing campaigns. They can handle tough tasks with many steps on their own. For example, you can create a welcome email series that starts by itself when someone new signs up. The follow-up emails will change based on if the person opened the last email or clicked a link. This is a big plus compared to old, unchanging email series.

Modern AI tools are easy to use. You do not have to be a data scientist to get the most out of their automation capabilities. With these tools, your team can spend less time on daily tasks. The AI will take care of things like keeping in touch with leads and talking to customers. This gives you and your team more time to work on bigger goals, such as making your product better or helping customers even more.

Data-Driven Campaign Performance Insights

One big benefit of AI over older ways isthat it can give you strong insights based on data about how your campaigns are doing. With normal analytics, you can see what happened, like open rates. But with AI, you can learn why it happened and what could happen next. This helps your marketing efforts move from reacting to problems to getting ahead of them.

AI platforms use predictive analytics to look ahead and guess results. They help people see which customers may leave or what a person might spend over time. These ideas help email marketers step in just when they need to. They can send the right message, like a special deal to keep the customer or a tip just for that person to get them to buy.

This kind of analytics does more than simple reports. AI can find hidden trends and links in your data that people may not see. This helps you get a much better look at what leads to success. You can make smarter choices and keep changing your plan to get better results.

Comparing AI Email Automation to Traditional Rule-Based Automation

AI and rule-based automation both help save time, but they do not work the same way. Rule-based automation uses easy “if-then” rules that you set. For example, “if a user subscribes, then send a welcome email.” It does what you say every time, but it can’t change or do more than you tell it. So, it is clear and steady, but also strict.

A marketing automation platform with AI technology is different. It learns from the data and changes how it works. It does not just follow fixed rules. The platform looks at customer behavior and makes decisions on its own. This helps the system be more flexible and personal. It reacts to what customers do. With this, marketing automation becomes more effective and gives better results.

How AI Automation Adapts to User Behavior

AI automation is very good at picking up on user behavior as it happens. This sets it apart from basic, rule-based systems that do not change. It can track every move people make on your emails, website, and app. The system looks at all this data often. This helps its smart tools change your marketing campaigns while things are going on.

For example, if someone often opens emails in the evening, an AI with predictive sending will change the delivery time to fit that person. If someone else stops looking at your emails, the AI can send emails less often or start a plan to get them interested again.

This feature lets you send messages based on what each user does. You don’t have to send the same thing to every person. The AI sets the time and what to say for everyone. This makes each message feel special and right on time. Because of this, people pay more attention, feel closer to your business, and you get higher engagement. By using user behavior, your messages work better every time.

Differences in Segmentation and Timing Accuracy

The best part about using AI in email marketing is how it helps with sorting people into groups and sending emails at the right time. Regular ways of sorting email lists use simple rules. You might make lists from big groups like age or what someone bought before. This way is fixed, and it does not always show what people really want.

AI email marketing tools use a different way to sort people. They keep looking at how people act, if they open emails, and things that may show what they will do next. This helps the tool group users at the best time and always use up-to-date lists. AI email marketing tools also pick the best time to send each message for every person, not just one time for all your email marketing list. With this, emails go out when users are most likely to read or use them.

This table shows the key ways these approaches are not the same.

Real-World Examples of AI Campaign Success

Real-world examples show how AI can make marketing efforts work better. For example, an e-commerce brand may use an AI tool like Klaviyo or Drip. With these tools, they can set up a campaign that suggests products to each customer. The AI looks at the user’s browsing history. It then fills the email with the products that the user will most likely want to buy. This leads to higher engagement. As a result, conversion rates get better than when brands use the same product list for everyone. Using AI in this way helps businesses get better results from their marketing.

Here is another good example. A SaaS company is using a tool like ActiveCampaign in a predictive churn-risk campaign. The AI looks for users whose actions show they may cancel their subscription. When the AI finds one, it can start a special workflow just for them. This gives the user helpful resources or a special offer to keep them. This way, the company can act early, reduce churn, and help customer lifetime value go higher. Here are some key outcomes:

• People tend to open more emails when subject lines feel personal and the send time is just right.
• You get more conversions when the offers match what people do and what they like.

These kinds of campaigns work well because they do more than just guess what people want. They give each person the right experience at the right time.

Practical Use Cases: Segmentation, Personalization, and Timing

Knowing how AI works is important but using it is what makes a difference. The best ways to use AI in email marketing are in three main things. These are picking groups, making things feel personal, and sending at the right time. If you get good at these, your emails will feel less like mass messages. They will feel more like real talks with your readers.

With the help of AI, you can split your audience into very clear groups. You can also make content that matches what each person needs. You will be able to send your messages at the best time. Now, let’s see how these things work in real life.

AI Email Segmentation for Targeted Messaging

AI-powered segmentation helps you reach people on your mailing list in a much better way than old methods. You do not have to make groups by hand using simple bits of data. AI looks at the whole mailing list and finds small groups based on how people act and what they might do next. This makes it easy to send the right message to the right group.

This helps you change email content to fit each group. It lets you reach your audience in a better way. For instance, an AI tool can find people who looked at a product three times but did not buy it. It can find subscribers who read a lot of your emails but have not bought any item. You would not be able to find and keep track of these groups without help. AI does it fast and well. Some best practices for AI segmentation are:

• Predictive Segmentation: This means putting people into groups by how likely they are to buy, leave, or buy again.
• Behavioral Clustering: This is about finding users who act or like the same things. It is done by a system that works by itself.

When you use AI for segmentation, your messages become more relevant for each person. They match what people need or want at that time. This makes the messages work better and gives you better results.

Automated Content Personalization for Multiple Audiences

Automated content personalization lets AI make targeted segments work for you. When you set up your audience groups, the AI can change what’s in an email right away for each group. The good thing is that you do not have to make a lot of different emails. This saves you time and makes things easy.

AI makes email content feel more personal by using dynamic content blocks. For instance, your email copy may have a part for product recommendations. The AI will pick different products for each person. It uses their browsing history, what they bought before, or what it thinks they might like next. This makes content creation quick and easy.

This includes images, calls-to-action, and special deals. A new customer could get a welcome offer. A loyal customer may see a special look at a new item. When you change the email for each person, you make it feel right for all your different groups. It also helps everyone feel more interested in your message.

Optimizing Send Times Based on Engagement Patterns

Optimizing send times is a simple but smart way for AI-powered email campaigns to help you get better open rates. AI does not send emails to everyone at the same time. Instead, it looks at when each person on your list often checks their emails. With this, the AI finds the best time to send out your emails, so that people are more likely to read and open them.

This feature is known as “send time optimization” or “predictive sending.” It lets your email reach one person at 8 AM on a Tuesday, and another at 9 PM on a Thursday. The system keeps the email and waits to send it. It sends it when it thinks the contact will most likely open and read it.

For email marketers, this tool takes care of a big part of campaign optimization. You do not have to test things by hand now. It makes sure your marketing efforts are used well by not sending emails when people are offline. With this personal time setup, your messages get seen more, and this helps your whole campaign work better.

Choosing the Right AI Email Automation Platform

Choosing the right email automation platform can be a big step for your small business. There are a lot of options out there, so it’s good to look past what everyone says and focus on the key features that will help you reach your goals. Think about what your business needs, how comfortable you are with new tools, and how much money you want to spend.

Ease of use, how well the platform works with other tools, and how it can grow are as important as the AI features. The best choice for you is a platform that fits well with your current work. It should also be able to grow with your business as time goes on. If you feel stuck, it can be good to talk to small business tech support services for help.

Essential Features for Small Business Email Automation

When you want to find an AI email marketing platform for your small business, you should look for some key features that really matter. A good visual automation builder is a must-have. This tool should be easy to use and help you plan out your customer journeys, set triggers, and build campaigns with several steps. You do not need to know how to code to use it. This will make your work with email marketing much easier.

Next, check if the platform has strong segmentation and personalization tools. It should be able to group contacts for you based on what people do. You need to be able to add dynamic content to your emails. Built-in A/B testing is also key. This tool helps you test emails and keep making your campaigns better over time.

Make sure the platform helps with lead generation. It should have features like forms you can change to fit your needs and good landing pages. Some key features you should look for are:

• The automation builder is easy to use. You can drag and drop to set things up.
• AI helps to sort your list and lets you send dynamic content made for each person.
• A/B testing is built in. You can test subject lines, content, and when you send your emails.

Integration with CRM and Other Marketing Tools

Good email automation platforms do not work alone. It is very important for them to connect with your CRM because this helps your marketing efforts. The connection between your email tool and CRM helps you see a full picture of the customer. With this setup, you can set up automations that respond to sales actions, where the customer is in their journey, or when support helps them.

AI email automation platforms and CRM systems share data with each other. When a lead gets a higher score in the email platform because they interact a lot, the CRM system gets that update. It lets the sales person know right away. When the deal closes in the CRM, the email automation tool can then send out emails to the customer after their purchase.

Look for built-in ways to connect with other marketing tools you use. This can be your e-commerce site, landing pages, or live chat tools. Having everything work together helps the data move easily. It also cuts down on manual work and helps you give a better customer experience wherever people talk with you. If you need help with setup, IT support services can step in.

Scalability, Cost, and Ease of Use Considerations

When you judge platforms, there are three things that matter most. You want ease of use, good scalability, and a fair cost. A tool you use for 1,000 contacts may be fine at first. But if you have 50,000 contacts, it could get too hard to handle or cost too much. So, be sure to pick the platform that the list will let you grow with, gives you advanced features, and works well as you get more contacts.

Cost is always important. Look at each pricing page with care. Some email platforms set their prices by how many contacts you have. Others may charge by how many emails you send. Many have a free plan. A free plan lets you try out the features, so this is good for you. But make sure you know what comes in the free plan and when you will have to move to a paid one.

In the end, don’t overlook ease of use. A tool with all the features in the world is no good if the team cannot figure out how to use it. Pick the one that has a simple look, easy-to-follow help guides, and quick customer support. The best tool is one your team can use well every day.

Overcoming Common Challenges in AI Email Automation

Using email automation powered by AI can bring up some problems. You might see your campaigns not doing well, or you may have tech problems now and then. It is important to know how to fix these things, so you get the results you want.

Also, when you use customer data to make things feel more personal, you take on big responsibilities. You have to pay close attention to rules about privacy and follow the law. When you face these things early, your AI marketing will work well. It will also help people trust you.

Handling Poor Campaign Results and Troubleshooting

One of the first things many marketers have to deal with is poor campaign performance. If your AI-powered emails are not getting the open or click rates that you want, you need to start looking for the problem. Don’t blame the AI at once. Begin by looking at the basics. Is your data clean? Is your plan for splitting the audience making sense?

Go back and look at your email writing and the content you share. AI can give you ideas for subject lines. But the AI does not take the place of a clear message or a strong offer. You should use A/B testing to try out different calls-to-action, images, and value ideas. The AI can make A/B testing go faster. But you still need to come up with the best ideas for your emails.

If you still are not getting good results, look at your whole marketing strategy. Are you going after the right people? Does your message match what they need? Sometimes, it is not just about the email. The problem could be with the bigger strategy. Use the AI’s analytics to look closer and find where the customer journey is not working.

Addressing Data Privacy and Compliance Issues

One big challenge that many marketers face is handling data privacy and compliance. To use customer data and make AI personalization work, you need to follow good best practices that are both fair and legal. You should always be open with people about what customer data you collect and how you use it.

Make sure the way you do things follows rules like GDPR and CCPA. You need to get consent before you send emails. Give people an easy way to say no to emails. When someone asks for their data to be deleted, you must do it.

It is also important to use tools that come with built-in email validation. This helps you keep your list clean and respect what users want.

In the end, it is most important to build trust. Don’t use data in a way that feels strange or creepy to your customers. Make sure you use AI to give your customers real value, not just to improve your own results. If you handle data carefully and with respect, it will help keep your business safe and make your relationship with your customers stronger.

Conclusion

In short, using AI email automation tools can make your email marketing much better. These tools help you do your work faster and with less effort. You get to send emails that feel more personal to your readers, so they will care more about your message. The tools come with things like automated segmentation, predictive sending, and real-time analytics. All these can help to make your campaigns work better and reach more people. A good email automation tool can help you reach your marketing goals faster. If you want to make the most of your email marketing efforts, get a free talk with our experts today!

Frequently Asked Questions

What should I check if my AI-powered email campaigns are underperforming?

If your campaign is not doing well, begin by going over the simple steps. Check your audience segmentation to see who gets your messages. Make sure your data is good, and see if your offer is clear to people. Try A/B testing with different subject lines and content to see what works better. If open rates are low, it might be because you are not reaching the right people or the first message is not strong enough.

Do any AI email automation tools also support SMS marketing?

Yes, there are several platforms like Omnisend and Brevo that let you use SMS marketing right inside their automation builder. This makes things easy for email marketers. You can use these tools to create campaigns with more than one channel. For example, you can send out cart emails to someone who left without buying, and then send an SMS reminder after that. With dynamic content, you also make sure the message is the same on email and text.

How do AI email automation platforms work with CRM systems?

An AI email marketing platform works with a CRM by sharing data both ways. The email marketing tool takes customer data from the CRM. This helps with making emails feel more personal. The email marketing platform also sends data from marketing efforts back into the CRM. This lets both sales and marketing teams see all the details about every contact in one place. Using this way, you get a clear and full view of how people connect with your business.